Business Tips

The Hidden Cost of Choosing the Wrong Vendor

With the next technological gold rush always on the horizon, it can be hard to determine the real deal from […]

We have been lucky to have technology as stable as POTS lines, Plain Old Telephone Service, for nearly 150 years.

The customer experience is one of those areas that cannot be skimped on. According to Salesforce, 80 percent of customers

Don’t you hate calling a company and explaining an ongoing situation to seven different agents before coming to a resolution?