UCaaS
Cloud Voice
A full-featured cloud phone system with calling, auto attendant, call flows and mobile access built in. No separate hardware to manage.
See what is includedThe Axxess Networks Portfolio
One Platform. Every Channel.
Stop managing five vendors. Voice, contact center, texting, video, AI voice branding and managed POTS replacement come together under one roof, with one U.S.-based support team behind all of it.
The Complete Portfolio
Six Products, One Platform
Buy one product or the whole stack. Every solution runs on the same infrastructure and answers to the same support team, so nothing gets lost between vendors.
CCaaS
AxxOmni CX
Omnichannel contact center bringing web chat, email, SMS, WhatsApp and social into one agent desktop, with AI assist and drag and drop workflows.
See what is includedBusiness Texting
AxxChat
SMS and MMS from your business number with a shared team inbox, automation and HIPAA-compliant encrypted messaging for regulated industries.
See what is includedVideo Meetings
AxxHD
Browser-based video meetings with no downloads, AI transcriptions and smart summaries, backed by real support instead of enterprise IT.
See what is includedVoice Branding
AxxAI Voice
An AI voice studio for greetings, IVR prompts and on-hold messaging you can update in real time, on any phone system, cloud or premise.
See what is includedPOTS Replacement
AxxBox
Replace aging copper lines with managed LTE. Approved for fire, life safety and elevator lines, with a battery that rides through power outages.
See what is includedAxxIntelligence
The Layer Behind Every Channel
AxxOmni ties web chat, texting, voice and video together so every interaction feeds the same customer record. Your team stops rebuilding context and starts resolving faster.
Intent Detection
The platform reads meaning, urgency and topic rather than matching keywords, so the right person gets the conversation first.
Intelligent Routing
Conversations reach the right specialist with the full history attached. No repeating the problem to a second person.
Automated Workflows
Drag and drop builders create tickets, update your CRM and schedule follow-ups without anyone writing code.
Context That Persists
A customer who starts on chat and follows up by text lands in the same thread. One record, every channel.
Agent Assist
AI suggests responses and summarizes conversations so agents spend their time solving instead of typing.
Real Human Support
A 100% U.S.-based team stands behind the platform, around the clock, with real telecommunications expertise.
UCaaS and Cloud Voice
Cloud Voice
Replace an aging PBX with a cloud phone system your team can run from a desk phone, a browser or a mobile app. A dedicated project manager scopes the deployment around how your business actually works, and every install includes executive level phones.
- Auto attendant, call flows, call recording and voicemail to email
- AxxMobile puts your business line on iOS and Android
- Browser-based portal to manage users, numbers and call flows
- Integrates with your CRM, helpdesk and business software
- A dedicated porting team moves your existing numbers
CCaaS and Omnichannel
AxxOmni CX
Every customer conversation in one place. Web chat, email, SMS, WhatsApp and social all flow through a single agent desktop, so your team stops switching between systems and starts closing tickets. Pricing is all-inclusive, with CRM and PBX integrations built in.
- Channels: web chat, email, SMS, WhatsApp, Instagram, Telegram and Facebook Messenger
- Unified inbox and ticketing with SLA rules and routing
- Flow Builder automation with no coding required
- Wizard-driven CRM integration with Salesforce, Zoho and HubSpot
- Reporting by agent, queue and channel, plus performance and efficiency reports
- Agent mobile app for iOS and Android, plus REST API and webhooks
SMS and MMS
AxxChat
Your customers already text. AxxChat lets your team text back from your business number, through a shared inbox the whole team can see. For healthcare, legal and other regulated environments, messages are encrypted and built for HIPAA-compliant workflows instead of running through personal phones.
- SMS and MMS from the business number customers already know
- HIPAA-compliant encrypted messaging for regulated industries
- Chat queues and routing so nothing sits unanswered
- Automation for appointment reminders and follow-ups
- Multi-device sync, so a conversation follows the staff member
Video Meetings
AxxHD
Video meetings that run in the browser. Nobody downloads a client, nobody hunts for a plugin, and your staff can host their first meeting by day two. Recordings come back with AI transcriptions and smart summaries, so the people who missed the call still get the decisions.
- Browser based, with no downloads for you or your guests
- AI transcriptions and smart meeting summaries
- HIPAA and GDPR support with end to end encryption
- No third-party dependency, so meetings live inside your platform
- Local support from people who know telecommunications
AI Voice Branding
AxxAI Voice
Most businesses sound the way they did five years ago because updating a greeting means calling a studio and waiting. AxxAI Voice puts that in your hands. Write a script or let the AI build one from your website, pick a voice, and push the recording live the same afternoon.
- More than 350 professional voice artists and 50 AI character voices
- An AI script builder that drafts from your own website content
- Greetings, auto attendant prompts, on-hold and queue messaging
- A license-free music library included at no extra charge
- Role-based portal access so marketing can update without an IT ticket
Managed POTS Replacement
AxxBox
Copper is going away and the bills are climbing. AxxBox replaces those lines with managed LTE that keeps working when the internet does not. It is permitted under NFPA 72 as a Managed Facilities Voice Network, which means it carries the lines you cannot afford to lose: fire panels, elevators, alarms and emergency phones.
- Carries voice, alarm, elevator, fax over T.38 and modem traffic
- Multi-WAN connectivity across cellular, broadband and WiFi
- Replaceable internal lithium-ion battery with 24 hour or greater standby
- Certified on Verizon, AT&T and T-Mobile, with dual SIM and eSIM
- Monitored by a 24x7x365 NOC with alerts and remote firmware updates
- Nationwide installation team, dedicated porting and acceptance testing per site
Security and Compliance
Built In, Not Bolted On
Regulated industries are most of what we do. Encryption, access controls and audit trails come standard across the platform rather than arriving as a paid add-on later.
HIPAA
GDPR
PCI
NFPA 72 and MFVN
UL Listed
FCC
TLS Encryption
Multi-Factor Authentication
SSO with Microsoft and Google
Geo-Redundant Data Centers
Testimonials
Do Not Take Our Word For It
More than 300 verified five star reviews from businesses that depend on Axxess Networks every day.
The deployment was incredibly smooth with virtually zero downtime or disruption to our daily operations. Everything was installed, configured, and tested with precision, and the training provided made sure our entire team was comfortable with the new platform right away.
Tommy and Julie HoldmannComtech Business Systems
As an Axxess partner, I work with our customers face to face here in VT. Recently I met with one of our Axxess customers, who proceeded to tell me how Donovan in Axxess's customer support group was their hero and what a great job he had done. Thanks for making our customer happy and my job easier!
Axxess Networks channel partnerVermont
Since transitioning from a larger provider in mid-2025, Axxess Networks has consistently exceeded our expectations. They handle our communication needs with professionalism, reliability, and genuine care, making them a valued partner in keeping our business connected and running smoothly.
Karyssa HuntAxxess Networks customer
Common Questions
Answers Before You Ask
If your question is not here, call us at (610) 833-9000 and a real person will pick up.
How long does it take to get up and running?
It depends on the product. An AxxOmni web chat widget goes live in minutes. AxxChat texting takes four steps. Most teams host their first AxxHD meeting by day two. A full cloud voice deployment runs longer because we scope it around your call flows, port your numbers and train your users, and a dedicated project manager owns that timeline with you.
Can we keep our existing phone numbers?
Yes. A dedicated porting team handles the transfer so your numbers move with you. Porting is the step most providers rush, which is why we assign it to people who do nothing else. You keep the numbers your customers already know.
Do we have to buy the whole platform?
No. Every product stands on its own. Plenty of customers start with one, often AxxBox or cloud voice, and add channels later. The advantage of buying more than one is that they share the same customer record and the same support team, so a conversation that starts on chat and continues by text stays in one thread.
Is Axxess Networks HIPAA compliant?
Compliance support is built into the platform rather than sold as an add-on. AxxChat provides encrypted messaging designed for HIPAA workflows, AxxHD supports HIPAA and GDPR with end to end encryption, and AxxBox is HIPAA and PCI compliant for medical, pharmacy and payment environments. Healthcare is one of our largest verticals, so bring us your specific requirements and we will walk through them.
What happens when our internet goes down?
This is the problem we engineered around. AxxBox provides live LTE failover with multi-WAN connectivity across cellular, broadband and WiFi, plus a replaceable internal battery rated for 24 hours or more of standby. Your critical lines keep working through a circuit outage and through a power outage.
Can AxxBox carry fire alarm and elevator lines?
Yes. AxxBox is permitted under NFPA 72 as a Managed Facilities Voice Network and is approved for fire and life safety applications including elevators and alarm systems. It is UL listed, FCC compliant, and tested and widely accepted by leading fire and burglar panel manufacturers. It also carries fax over T.38 and modem traffic, which is where most POTS replacements fall down.
Will this work with our CRM and our existing phone system?
AxxOmni integrates with Salesforce, Zoho, HubSpot and others through wizard-driven API modules, and connects to PBX systems so you do not have to replace everything at once. AxxAI Voice is entirely software-based and works with any phone system, cloud or premise, without hardware changes. For anything custom there is a REST API, webhooks and a web SDK.
Who supports us after the install?
A 100% U.S.-based team, available 24/7. No offshore routing and no ticket queues that go nowhere. AxxBox deployments are also monitored by a 24x7x365 NOC with alerts, remote firmware updates and emergency replacement, and every site gets acceptance testing before we call it done.
Do you work with channel partners?
Yes. The AxxAscend Partner Program gives partners the full portfolio to sell, with white-labeled options on products like AxxAI Voice. Reach out and our channel team will walk you through the tiers, commissions and support model.
See It On Your Own Site
Tell us how your business runs and we will show you which pieces fit. No scripts, no pressure, and a real person on our U.S.-based team handles the conversation.