Omnichannel Contact Center

Stop paying extra for features you don’t need and will never use. Our robust omnichannel communication platform is equipped with the flexibility to pick and choose the features you want and the capabilities you need. 

All You Need To Know About Omnichannel Communications

What Does It Mean To Provide Omnichannel Contact Center Solutions?

An omnichannel contact center is a cloud-based solution that offers businesses the ability to manage all their customer interactions and support services through one cloud-based platform. No expensive hardware investments needed.  

Using an omnichannel platform allows you to save on upfront costs, easily adapt to business fluctuations by adding and upgrading applications as needed, and offer your customers better service via modern communication channels. Plus, omnichannel systems are reliable and require less maintenance, making life simpler for your organization.  

Omnichannel platforms typically include components like:  

75% of customers want a consistent experience regardless of how they’re engaging with your business (social media, in person, by phone, etc.) 

What You Can Expect From Our Omnichannel Contact Center

Supporting your customers while supporting your team can be a complicated task, but our platform’s designed to make it simple. With Axxess’ omnichannel solution, you can create, manage, and standardize excellent experiences for your customers and your teams! Oversee your CX process from one online portal, including: 

Call Routing

Direct incoming calls to the right agents or departments, reducing wait times and improving customer satisfaction.

Agent Management

Our tools will help you monitor, assign, and support your agents effectively, making them more effective and productive than ever before.

Omnichannel Communication

Let your customers contact you however they want. Our omnichannel platform allows you to respond via phone, text, instant message, social media, and more from one convenient location.

Automated Sentiment Analysis

Our AI program is designed to interpret the tone of customer conversations, helping your agents respond with empathy and understanding.

Provide Comprehensive Support With Our Easy Integrations

Thanks to our 300+ integrations, the Axxess omnichannel platform can flex to fit corporations of every shape, size, and industry. By integrating with other applications, you can enjoy: 

300+ Integrations

Integration streamlines workflows, reducing manual tasks and saving time. 

Better Customer Interactions

Deliver faster, personalized support by sharing customer data with other systems and teams. 

Easy Team Collaboration

Simplify back-end communications and employee engagement through one fully integrated platform. 

Axxess Advanced Analytics

Enjoy Comprehensive Reports & Detailed Dashboards

With our omnichannel platform, you’re not just looking at basic numbers – you’re getting in-depth insights into your business operations. And the best part? It’s all available from a single pane of glass.  

Our dashboard helps you easily analyze your choice of data – see call patterns, track agent performance, measure customer satisfaction, and more. Utilizing this data will help you refine your strategies, identify trends and, ultimately, increase efficiency and revenue.  

It’s not just about having data – it’s about understanding it. And that’s where the Axxess omnichannel platform truly shines. 

Check Out The Axxess Alliances: Integrations & Partners That Enhance Our Offering

Our extensive partnerships open up a world of possibilities for you and your business. We don’t just offer omnichannel software – we offer a complete ecosystem of tools to support your growth. 

Help your customers support their customers