CCaaS
Solutions

The Axxess Networks Contact Center Platform (CCaaS)  has everything your contact or call center needs without the hefty price tag!

Unbeatable Value with our

Contact Center Platform

Many Contact Center solutions charge you for features you won’t ever use. The most important features your call and contact centers need from your CCaaS solution is a robust platform with reliability, performance, and flexibility.

A robust platform has a wide array of capabilities to meet your needs, such as custom queuing and routing for voice and SMS. In addition to the platform capabilities, geographic redundancy provides you with the reliability required for your call or contact center to run efficiently.

Along the same lines as redundancy, high availability is a major factor in the performance and reliability of your CCaaS solution. High availability ensures that even in peak call times and planned maintenance, your communications run smoothly. Finally, as economies shift, your call or contact center benefits from the flexibility to scale and move your system based on your workforce needs.

Why Axxess Networks?

Our cloud-native contact center solution has the reliability, performance, and flexibility you need with the personal support of a boutique provider. Whether you are a small business or a large enterprise, we treat every customer the way we want to be treated – with respect and care.

Included with CCaaS

CALL ROUTING

Connect your customers with the right agents to solve their needs, wherever your reps are located.

AGENT MANAGEMENT

Empower your managers with agent insights, effectively prevent long hold times and downtime.

REAL-TIME INSIGHTS

Boost your sales and service with call center snapshots, agent monitoring, and in-depth real-time reporting.

INTEGRATIONS

Axxess Networks CCaaS solution boasts over 300 pre-built integrations. Plus the ability to custom integrate even more.

Contact Center Platform

All the Right Tools

Keep tabs on quality and train agents with powerful tools like call recording and speech-to-text. As well as course-correcting supervisor tools like whisper coaching and listen and barge-in functionality. Plus, with our easy integration, you can arm your agents with CRM information so that they can quickly assist callers and provide a more personalized experience.

Reporting & Dashboards

Tune-in on your call and contact center with customizable and visual reports and dashboards. Quickly access real-time data to make adjustments in a snap.

Are You a Reseller?

At Axxess Networks, we pride ourselves on being our channel partners favorite partner! We work with partners of all sizes to provide them with a solution that puts them in control. We give you complete control over your clients, while supplying you with the support you need to maintain their communication solutions.