Routing
Calls Reach The Right Desk
Send every call to the agent or department that can solve it. Wait times drop and customers stop repeating themselves.
Contact Center
Omnichannel Contact Center
Your customers reach you by phone, chat, text, email and social. Axxess Networks brings every one of those conversations into one agent desktop.
You pick the capabilities your team actually uses. You are not paying for a feature list built for a call center 10 times your size.
- Every channel in a single agent view
- Software we build, not software we resell
- A U.S.-based team behind every deployment
300+Integrations available
OneDesktop for every channel
100%U.S.-based support team
24/7Coverage, every day
Start Here
What Omnichannel Really Means
An omnichannel contact center runs every customer interaction through one cloud platform. There is no rack of hardware to buy and no server room to maintain.
Your agents stop hunting across four systems to find one conversation. They see the whole history in front of them and answer in whatever channel the customer chose.
Adding seats, channels or applications takes a configuration change rather than a capital project. The platform flexes with your volume instead of against it.
What Runs On The Platform
- Voice
- Chat
- SMS
- Automatic call distribution
- Interactive voice response
- Analytics
- Reporting
75%
of customers want a consistent experience no matter how they reach your business, whether that is social media, in person or by phone.
Service-Backed
What You Can Expect
Supporting your customers while supporting your team is complicated work. Running it from one portal is what makes it manageable.
Agents
Manage Your Team Live
Monitor queues, assign work and coach in the moment. Supervisors see what is happening while they can still change the outcome.
Channels
Answer Where They Ask
Phone, text, chat and social all land in one place. Your agents reply in the channel the customer picked, from one screen.
Software-Driven
Reporting That Explains Why
Call volume tells you what happened. It does not tell you why customers keep calling back about the same thing.
The platform reports across every channel at once, so you can see where conversations stall and which queues are quietly failing your customers.
Managers use it to staff the right shifts. Owners use it to find the process that is generating the calls in the first place.
Intelligence Built In
Sentiment On Every Conversation
The platform reads the tone of a customer conversation and scores it. Your agents see how the exchange is landing while it is still open.
Supervisors use those scores to spot the accounts that need a call today. Coaching stops depending on which recordings somebody had time to review.
What You Can Do With It
- Read tone across a full conversation
- Help agents respond with the right approach
- Flag the interactions that need a follow-up
Connected
Integrations That Fit You
More than 300 integrations mean the platform bends to the tools you already run. Your team works in one place instead of copying data between systems.
Workflow
Fewer Manual Steps
Connected systems pass information on their own. Your agents stop retyping the same customer details into a second screen.
Experience
Faster, Personal Answers
Customer records surface with the conversation. Agents open a call already knowing who is on the other end.
Teamwork
One Place To Collaborate
Back-office messaging and customer conversations live on the same platform. Answers move between teams without a handoff email.
Axxess Networks Alliances
Partners That Extend It
Our partnerships open up what the platform can do for you. Axxess Networks sells software and an ecosystem of tools that support how you grow.
Help Your Customers Support Their Customers
Become Our PartnerLet's Talk About Your Customers
Tell us how your team handles conversations today and we will show you what the platform can do. A real person on our U.S.-based team gets back to you.