Our extraordinary customer service gives you the respect and care that you deserve. Our products and services solve all your business communications needs, no matter your size.
Our white-glove boutique service focuses on you, because having an exceptional experience matters.
| The Essentials | ||||
| Unlimited Calling within US/CA | ✔️ | ✔️ | ✔️ | ✔️ |
| Business Phone or Toll-Free Numbers | ✔️ | ✔️ | ✔️ | ✔️ |
| Keep Your Current Number | ✔️ | ✔️ | ✔️ | ✔️ |
| Customer Logo on Every Phone | ✔️ | ✔️ | ✔️ | ✔️ |
| Executive Phone for Every Extension | ✔️ | ✔️ | ✔️ | ✔️ |
| HD Voice | ✔️ | ✔️ | ✔️ | ✔️ |
| Dial by Name Directory | ✔️ | ✔️ | ✔️ | ✔️ |
| Speech by Name Directory | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Controls (Transfer, Hold, Mute, etc.) | ✔️ | ✔️ | ✔️ | ✔️ |
| Bluetooth Headset Connectivity (via Phone) | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Continuity | ✔️ | ✔️ | ✔️ | ✔️ |
| Simultaneous Ring | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Forwarding | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Waiting | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Queues | ✔️ | ✔️ | ✔️ | ✔️ |
| Do Not Disturb | ✔️ | ✔️ | ✔️ | ✔️ |
| Always a Dial Tone, Never a Busy Signal | ✔️ | ✔️ | ✔️ | ✔️ |
| Multi-Language Auto Attendant | ✔️ | ✔️ | ✔️ | ✔️ |
| HD Video | ✔️ | ✔️ | ✔️ | |
| Unlimited Personal Auto Attendant | ✔️ | ✔️ | ||
| Productivity | ️ | ️ | ||
| Voicemail Notification | ✔️ | ✔️ | ✔️ | ✔️ |
| Team Presence | ✔️ | ✔️ | ✔️ | ✔️ |
| Call History | ✔️ | ✔️ | ✔️ | ✔️ |
| Shared Line Appearances | ✔️ | ✔️ | ✔️ | ✔️ |
| Busy Lamp Field | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Groups | ✔️ | ✔️ | ✔️ | ✔️ |
| 3-way Conference Calling From Phone | ✔️ | ✔️ | ✔️ | ✔️ |
| Conference Room and DECT Phones | ✔️ | ✔️ | ✔️ | ✔️ |
| Unlimited System-wide Phone Paging | ✔️ | ✔️ | ✔️ | ✔️ |
| Account Codes | ✔️ | ✔️ | ✔️ | |
| Voicemail-to-email | ✔️ | ✔️ | ✔️ | |
| Voicemail Transcription | ✔️ | ✔️ | ||
| Unlimited Mailboxes | ✔️ | ✔️ | ||
| Dynamic Voice-Driven IVR's (Text-to-Speech) | ✔️ | ✔️ | ||
| MS Outlook Integration | ✔️ | ✔️ | ||
| Google Contacts Integration | ✔️ | ✔️ | ||
| Mobility | ️ | ️ | ||
| Softphone App (Windows/Mac) | ✔️ | ✔️ | ✔️ | |
| Mobile App (IOS/Android) | ✔️ | ✔️ | ✔️ | |
| Presence on the Mobile App | ✔️ | ✔️ | ✔️ | |
| One-touch Intercom for Mobile App & Softphone | ✔️ | ✔️ | ✔️ | |
| Call History for Mobile App & Softphone | ✔️ | ✔️ | ✔️ | |
| Chat and SMS for Mobile App & Softphone | ✔️ | ✔️ | ✔️ | |
| Call Recording for Mobile App & Softphone | ✔️ | ✔️ | ||
| Speech to Text for Mobile App & Softphone | ✔️ | ✔️ | ||
| Hot Desking | ✔️ | ✔️ | ||
| Meetings | ️ | ️ | ||
| Axxess SNAP.HD Video | ✔️ | ✔️ | ✔️ | |
| Video Conference Calls | to 4 users | to 25 users* | to 25 users* | |
| Conference Bridge up to 99 Users | ✔️ | ✔️ | ||
| Webinar - up to 1,000 Participants | ✔️ | ✔️ | ||
| *Expandible (Optional Upgrade) | ✔️ | ✔️ | ||
| Team Collaboration & Messaging | ️ | |||
| Private Group Messaging | ✔️ | ✔️ | ✔️ | ✔️ |
| Team Messaging and Collaboration | ✔️ | ✔️ | ✔️ | |
| Screen Sharing | ✔️ | ✔️ | ✔️ | |
| Group Chat | ✔️ | ✔️ | ✔️ | |
| Remote Workers | ️ | ️ | ||
| Remote Workers Connected to the Office | ✔️ | ✔️ | ✔️ | ✔️ |
| WiFi Options | ✔️ | ✔️ | ✔️ | ✔️ |
| Ethernet over Electric Adaptors | ✔️ | ✔️ | ✔️ | ✔️ |
| Softphone and Mobile Apps - See Mobility | ✔️ | ✔️ | ✔️ | ✔️ |
| Retail | ️ | ️ | ||
| All Stores Connected | ✔️ | ✔️ | ✔️ | ✔️ |
| Wireless (DECT) Phones | ✔️ | ✔️ | ✔️ | ✔️ |
| Messaging & Paging | ✔️ | ✔️ | ✔️ | ✔️ |
| Integration with Door Box | ✔️ | ✔️ | ✔️ | ✔️ |
| Integration with Overhead Paging | ✔️ | ✔️ | ✔️ | ✔️ |
| 4G LTE "LIVE" Failover - Add-on Option | ✔️ | ✔️ | ✔️ | ✔️ |
| Individual Billing by Location | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Recording | ✔️ | ✔️ | ✔️ | |
| Easy Integration with Call Center Functions | ✔️ | ✔️ | ✔️ | |
| Analytics & Reports | ️ | ️ | ||
| Call History | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Log Reports | ✔️ | ✔️ | ✔️ | ✔️ |
| CDR Export via Portal | ✔️ | ✔️ | ||
| Trend Analysis | ✔️ | ✔️ | ||
| SIP Trace | ✔️ | ✔️ | ||
| Voice Analytics | ✔️ | ✔️ | ||
| Dynamic Dashboard | ✔️ | ✔️ | ||
| Domain Graphs & Statistics | ✔️ | ✔️ | ||
| Administration | ️ | ️ | ||
| User Portal | ✔️ | ✔️ | ✔️ | ✔️ |
| Customizable Hold Music | ✔️ | ✔️ | ✔️ | ✔️ |
| Custom scheduling | ✔️ | ✔️ | ✔️ | ✔️ |
| Up to 8-digit extensions with site codes | ✔️ | ✔️ | ✔️ | ✔️ |
| Mix and match licensing | ✔️ | ✔️ | ✔️ | ✔️ |
| Fraud Prevention and Caller Spoofing (STIR/Shaken Support) | ✔️ | ✔️ | ✔️ | ✔️ |
| Unlimited Multi-Level Auto Attendants | ✔️ | ✔️ | ✔️ | |
| Multi-language IVR | ✔️ | ✔️ | ✔️ | |
| Call Recording | ✔️ | ✔️ | ✔️ | |
| Single Sign-on | ✔️ | ✔️ | ||
| Multi-factor Authentication (Mobile App) | ✔️ | ✔️ | ||
| Real-time System Status Alerts | ✔️ | ✔️ | ||
| Text-to-Speech for Voice-Driven IVR's and interactive menus (IVR's) | ✔️ | ✔️ | ||
| Multi-Function Admin Portal | ✔️ | ✔️ | ||
| Multi-site Admin and Management | ✔️ | ✔️ | ||
| CRM - Over 200+ Integrations (Optional Feature) | ||||
| MS TEAMS | ✔️ | ✔️ | ||
| Salesforce | ✔️ | ✔️ | ||
| HubSpot | ✔️ | ✔️ | ||
| Connectwise | ✔️ | ✔️ | ||
| MS Dynamics | ✔️ | ✔️ | ||
| Oracle CRM | ✔️ | ✔️ | ||
| Sugar CRM | ✔️ | ✔️ | ||
| Act! | ✔️ | ✔️ | ||
| MS Outlook | ✔️ | ✔️ | ||
| Google Contacts | ✔️ | ✔️ | ||
| 200+ Additional CRM Integrations | ✔️ | ✔️ | ||
| Custom CRM Integrations | ✔️ | ✔️ | ||
| Property Management System (PMS) integration | ✔️ | ✔️ | ✔️ | |
| Call Center | ||||
| Customized Dashboard | ✔️ | |||
| Monitoring - Advance Call Handling Including Listen, Barge & Whisper | ✔️ | |||
| Mid-call Recording Redaction | ✔️ | |||
| Agent and Supervisor Setup | ✔️ | |||
| Call Queue Thresholds | ✔️ | |||
| Conferencing | ✔️ | |||
| Call Center Agent Settings | ✔️ | |||
| Callback in Queue | ✔️ | |||
| Agents in Multipe Queues | ✔️ | |||
| Call Queue Routing & Pickup | ✔️ | |||
| Call Center Reporting & Statistics | ✔️ | |||
| Scheduled & Auto Reporting | ✔️ | |||
| Abandoned Call Report | ✔️ | |||
| Document Sharing | ✔️ | |||
| Enhanced Call Recording (Optional Features) | ||||
| Unlimited Scalability & Storage | ✔️ | ✔️ | ✔️ | |
| Cloud Encryption | ✔️ | ✔️ | ✔️ | |
| Screen Capture or Desktop Recording | ✔️ | ✔️ | ✔️ | |
| Transcription Hashing | ✔️ | ✔️ | ✔️ | |
| Quality Assurance | ✔️ | ✔️ | ✔️ | |
| Voice Analytics | ✔️ | ✔️ | ✔️ | |
| Artificial Intelligence | ✔️ | ✔️ | ✔️ | |
| Employee Communications Assessment | ✔️ | ✔️ | ✔️ | |
| Voice Mining for CX & Compliance | ✔️ | ✔️ | ✔️ | |
| Compliance | ✔️ | ✔️ | ✔️ | |
| Help Desk (U.S. Based) | ||||
| Active (Real-time) QoS monitoring | ✔️ | ✔️ | ✔️ | ✔️ |
| Premium Support | ✔️ | ✔️ | ✔️ | ✔️ |
| 24x7x365 Support - online/telephone | ✔️ | ✔️ | ✔️ | ✔️ |
| Remote Help Desk Configuration | ✔️ | ✔️ | ✔️ | ✔️ |
| Dedicated Project Manager for Installations | ✔️ | ✔️ | ✔️ | ✔️ |
| Customization of Phone Directories | ✔️ | ✔️ | ✔️ | ✔️ |
| Hands-on, Onsite Installation | ✔️ | ✔️ | ✔️ | ✔️ |
| Platform | ||||
| Geo-Redundant across US | ✔️ | ✔️ | ✔️ | ✔️ |
| 99.999% Reliability | ✔️ | ✔️ | ✔️ | ✔️ |
| Highly Secure Portal | ✔️ | ✔️ | ✔️ | ✔️ |
| Compliance: Kari's Law, HIPAA | ✔️ | ✔️ | ✔️ | ✔️ |
| 200+ Published API's | ✔️ | ✔️ | ✔️ | ✔️ |
| Network Services (Optional Features) | ||||
| 4G LTE "LIVE" Failover - Add-on Option | ✔️ | ✔️ | ✔️ | ✔️ |
QoS makes sure that when there isn’t enough bandwidth, the chosen services have highest-priority to get through first without slowing down.
At Axxess Networks, we’re more than just the ROI and QoS, we are a boutique provider, offering personalized service and support. Axxess Networks is a better value for your business.
Axxess Networks handles the installation. Our professional Project Manager coordinates our white-glove on-site installation to ensure a first-rate transition. Every client is also assigned a Data Engineer, to review your network for hassle-free installations. Additionally, Axxess Networks handles all of the programming and setup. True to white-glove service, we do all the heavy lifting.
670 Sentry Parkway W
Suite 201
Blue Bell, PA 19422
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