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AxxOmni Web Chat

Turn Clicks Into Conversations

Your website is getting traffic. The question is whether anyone is there to answer when a visitor finally raises a hand. Web chat from Axxess Networks puts a real conversation on the page, then routes it to the right person.

  • Answer visitors in real time, including after hours
  • Hand a live chat to the right agent in seconds
  • Chats land in the same inbox as calls, email and text
Get A Quote See How It Works
AX
Chat with our team
Three agents available
Live
Hi, do you support multiple locations on one phone system?
Automated reply: We do. Let me pull in someone from the team who can walk you through it.
This is Dana. Happy to help. How many sites are you running today?
Six, and two more opening in the spring.
Routed to Sales queue · 4:52 PM
Visitor name captured Routed by rule Logged to CRM Ticket created
24/7
Coverage, even when the office is closed
5 Channels
Chat, email, SMS, WhatsApp and social
Unlimited
Widgets you can build and deploy
100%
U.S.-based support team
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What Web Chat Actually Does

Web chat is the fastest path from browsing to talking. A visitor clicks the widget, asks a question and gets an answer while the interest is still there. No form, no callback window, no waiting until Monday.

It runs inside AxxOmni, the digital contact center from Axxess Networks. That matters because the chat does not sit in its own silo. It arrives in the same inbox your team already works, next to email, text and social messages.

  • Unified inbox and tickets
  • Chat queues by team or function
  • Routing rules by condition
  • Office hour and SLA rules
  • Canned responses for speed
  • Conversation ratings
Talk To Our Team
An agent answering a web chat from the AxxOmni inbox
Why Businesses Use It

Fewer Leads Slip Away

A visitor with a question and no easy way to ask it leaves. Web chat closes that gap in four practical ways.

Instant Replies, 24/7
Visitors get an answer the moment they ask, even when your team is offline.
Live Agent Handoff
Real opportunities move to the right person in real time, not into a queue nobody watches.
Lead Details Captured
Names, numbers and intent are collected automatically as the conversation happens.
One Streamlined Inbox
Web chats appear alongside calls, texts and emails, so nothing hides in a second tool.
One Place To Work

Every Channel, Same Inbox

Customers pick the channel. Your team works from a single view instead of five browser tabs and two logins.

Web Chat
Widgets you brand and place anywhere on the site
Email
POP3 and IMAP, plus Microsoft and Gmail
SMS
Bandwidth, Telnyx and Twilio supported
WhatsApp
Templates and interactive messaging
Social
Instagram, Facebook Messenger, Telegram and Twitter
Getting Started

Go Live in Five Steps

Setup happens in the Axxess Control Panel. Your team handles the choices. Our team handles the rest.

1
Log In
Open the control panel and land on the real-time dashboard.
2
Add Your Team
Set up agents, chat queues, skills and roles by business unit.
3
Brand the Widget
Match your colors and style, then build as many widgets as you need.
4
Set the Rules
Route visitors to the right queue based on conditions you choose.
5
Install and Go
Drop the widget code on your site and start taking chats.
Workflows

Automate the Repetitive Part

Most chat volume is the same handful of questions. Build a workflow once with drag-and-drop tools and stop answering them by hand. No code. No developer.

Workflows can send a message, assign a task or set a reminder the moment a customer reaches out. They can also collect feedback with a survey or alert your team when a specific event fires.

  • Visual builder, no coding
  • Triggers for message and task
  • Surveys and internal alerts
  • Works across voice, SMS and web

Agent Assist. AxxOmni includes Agent Assist, powered by OpenAI, to help agents shape faster and clearer replies during a live chat.

See a Demo
Sample Workflow
Receive chat
↓
Send message
↓
Assign task
↓
Follow up with the new lead
Under the Hood

Built for How Teams Work

The features your managers ask about in month two, available on day one.

Manage Conversations
  • Unlimited omni-widgets
  • Unified inbox and tickets
  • Advanced inbox view filters
  • Office hour and SLA rules
  • Conversation ratings
  • Knowledge base and help center
Measure Results
  • Volume by agent, queue or channel
  • Reports by agent, channel or queue
  • Performance reporting
  • Efficiency reporting
  • Real-time dashboard at login
  • Multi-tenant view for multiple brands
Connect Your Stack
  • CRM: Salesforce, Zoho and HubSpot
  • Wizard-driven API modules
  • RESTful API and webhooks
  • Web SDK for custom apps
  • Open API for chatbot integration
  • Mobile app for iOS and Android
Security and Privacy

GDPR compliance, TLS encrypted communication, multi-factor authentication, OAuth2 and IP-based restrictions come standard. Anti-hacking protection runs in the background so business continuity is not a project you have to manage.

Who It Is For

Anyone With a Sales Goal

You do not need a 40-seat contact center to justify web chat. You need a website, a sales goal and a team tired of finding out about interest three days late.

Businesses ready to grow and add locations
Teams that are tired of missed opportunities
Service teams answering the same questions daily
A support team working web chats across shared queues
Common Questions

Answers Before You Ask

The questions buyers actually ask, answered without the runaround.

Do we need a contact center to use web chat?
No. Web chat runs inside AxxOmni, and a small team can use it on its own. Start with one queue and one widget, then add channels and rules as volume grows.
What happens to chats after hours?
Office hour rules control what a visitor sees when nobody is available. An automated reply handles common questions and captures the visitor's details. Your team picks it up in the morning with context attached.
Can we match the widget to our brand?
Yes. You can rebrand the widget to your company style and build as many as you need. Different widgets can serve different customer segments, pages or use cases.
How do chats get to the right person?
Routing rules direct visitors to the right queue based on conditions you set. Auto-distribution then assigns the chat to an available agent in that queue, with limits you control on how many chats one agent can take.
Does it connect to our CRM?
AxxOmni connects to Salesforce, Zoho and HubSpot through wizard-driven API modules. A RESTful API, webhooks and a web SDK cover the systems that are not on that list.
How long does setup take?
Setup is five steps: log in, add agents and queues, brand the widget, set routing rules and install the code. Our team walks you through each one rather than sending you a link to a manual.
Who answers when something breaks?
A U.S.-based team, around the clock. Axxess Networks builds the software and supports it, so you are not filing a ticket with a vendor three steps removed from the code.

Let's Get Your Widget Live

Tell us how your team handles inbound today and we will show you what changes with web chat. A real person on our U.S.-based team gets back to you.

Get A Quote 610.833.9000
info@axxessnetworks.com  ·  670 Sentry Parkway, Suite 201, Blue Bell, PA 19422
Axxess Networks. Software-Driven. Service-Backed.
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