Clicking the Music on Hold icon will take you to your account’s music on hold center and will list all the custom music uploaded to your account that is played when you place someone on hold. Music played in a top-to-bottom order or randomized depending on how the queue was created.
Music on Hold Settings
Clicking the Settings button will display the Music on Hold Settings, which allows for the option to play an introductory greeting. When the option is selected, you will be asked to upload a WAV or mp3 file or record the introductory greeting. This introductory greeting will always play first when someone is placed on hold then music afterward.
Add Music on Hold
The Add Music button will allow you to upload an mp3 or WAV file format and name the music on hold file.