Conversation Intelligence
Know More Before the Call. Capture More After It.
CallerIQ and SyncConnect work together to create a more intelligent business conversation from beginning to end. Your team starts informed and finishes without the paperwork.
How one call works
- Before the call CallerIQ gives your team information and context about the person calling.
- During the call Your team can focus on the conversation instead of searching for information or worrying about taking perfect notes.
- After the call SyncConnect captures the recording, transcript, AI summary, sentiment and action items, then writes the information back to your CRM.
CallerIQ
Know Who's Calling Before You Answer
A better conversation starts before you say hello.
CallerIQ gives your team real-time caller intelligence before the conversation begins, helping employees understand who is calling, why the call may matter, and the context they need to respond more effectively. Instead of answering every call cold, your team starts the conversation informed.
Know Who's Calling
Get caller intelligence before you answer.
See the Context That Matters
Information is shaped to the role of the person receiving the call, helping your team focus on what is relevant to them.
AI-Powered Insights
Receive AI-generated summaries and temperature signals that can help your team understand the caller and prepare for the conversation.
Connect the Tools Your Team Uses
CallerIQ integrates with CRM platforms and Microsoft Teams to bring useful information closer to the conversation.
CallerIQ
Stop Answering Business Calls Blind
Your team should not have to search through systems, ask customers to repeat information you already have, or spend the first part of every conversation figuring out who is calling. CallerIQ puts intelligence in front of your team before the conversation starts.
SyncConnect
The Call Ends. The Work Is Already Done.
Your people should be talking to customers, not spending time documenting every conversation afterward.
SyncConnect automatically captures the information generated by a call and writes it back to your CRM, creating a more complete customer record without relying on employees to manually enter every detail.
Automatically Capture Recordings
Keep the conversation connected to the customer record.
Attach Recordings to the CRM
Call recordings are automatically associated with the appropriate CRM record.
Generate Transcripts and Summaries
Turn conversations into searchable information without requiring someone to manually document the call.
Identify Action Items
AI helps surface the next steps coming out of the conversation.
Capture Sentiment and Summaries
Important information from the call can be written directly back to the CRM.
Connect CRM and Microsoft Teams
Bring communications and customer information together instead of leaving valuable data trapped in separate systems.
SyncConnect
Less Data Entry. Better Customer Data.
Every call contains information your business can use. SyncConnect helps make sure that information does not disappear when someone hangs up. Your CRM becomes more complete. Follow-up becomes easier. Your team spends less time documenting conversations and more time acting on them.
CallerIQ + SyncConnect
From Hello to Follow-Up
CallerIQ helps your team start smarter. SyncConnect helps your business remember what happened next. Together, they create a connected conversation intelligence workflow that helps your team deliver better customer experiences while creating better business data.
Your team knows who is calling
CallerIQ gives your team information and context about the person calling.
Your team stays in the conversation
Focus on the customer instead of searching for information or worrying about taking perfect notes.
Your CRM updates itself
SyncConnect captures the recording, transcript, AI summary, sentiment and action items, then writes them back to your CRM.
+
CallerIQ + SyncConnect Unlimited
Unlimited is a premium package, not simply the price of buying both products. It replaces the $0.10 per event charge that applies to the $10 per month SyncConnect license.
CallerIQ at $4.99 and SyncConnect at $10 per month plus usage still make sense for lighter call volumes. Unlimited is for teams whose per-event charges have stopped being predictable.
CallerIQ and SyncConnect are built by Copulo, the first VoIP productivity platform, and delivered to your business by Axxess Networks.
Learn More About Copulo