With the next technological gold rush always on the horizon, it can be hard to determine the real deal from the snake oil salesperson. Business telecommunications is no different. Since the pandemic forced many organizations to evaluate their respective technology stacks, the money has tempted many to jump in to try and grab a piece. According to Market Research Future, cloud telephony is projected to hit US $23.2 billion by the end of 2024.
Before beginning your search for a provider, let’s detail areas to look out for so you don’t regret your decision later.
Why Choosing the Right Vendor is So Important
How you communicate with your customers and handle your business isn’t something you take lightly. A recent Salesforce report found that 65 percent of customers expect companies to adapt to their changing needs and preferences. If you are too quick to jump into a partnership without going through the proper investigatory process, this could be a lasting mistake that haunts your business for years. Don’t fret; this article is here to help avoid any unwanted setbacks.
Important Factors You Need to Consider
A driving factor in choosing the right telecom provider for you is experience. That’s not to say a newer business isn’t good, but the person running that company could be 30 years into their career, so the new business is less of a concern. Using that same logic, an experienced-backed new business may lack financial security, making it risky. The point is to try to be as aware as possible of the foundation of the telecom provider.
Axxess Networks has a proven track record of providing exceptional service and outstanding customer experiences, with a national presence but a local feel. Don’t believe us, believe the hundreds of public reviews like this one:
“We love our phone system that we acquired through Axxess. The best customer service we’ve ever experienced. Jimmy got us an unbelievable deal and worked with us to get the absolute best package that was offered for our needs!” – Nicolas Bobrowolski
Service Offerings and Support
Overall, price is only a tiny portion of the picture. A telecom provider makes their name and gains their customer’s trust with the quality of their support. Service offerings are another area to consider because you don’t want to find someone who does one thing, like VoIP service, and doesn’t understand the entire business workflow, missing valuable pieces of the puzzle.
- How do their offerings match your business needs?
- Could they solve more than one concern for you?
- If support is needed, what does that look like?
Don’t be left struggling to make a “solution” work when the telecom providers are nowhere to be found.
Scalability
Your company is constantly growing and changing, not because of instability but because customers’ needs continually evolve. Being able to move and shift, seamlessly scale up or down, to meet their needs will determine how successful you end up being. A Pew Research report found that 14 percent, or 22 million US workers, are remote full-time, but a hybrid model seems to be the overall trend in business. Build out a few example scenarios you’ve had to overcome and see how a new provider would respond.
Customization
Your business is not standard, and any service you bring in should be able to be customized to fit the company, not the other way around. Before any contracts are signed or installation is complete, get a working line or portal configured to make doubly sure that what is promised will be delivered. You aren’t being needy or unreasonable; it’s called being thorough.
Network Security and Reliability
The perfect time to test the reliability is when using the test account. Put it through its paces and use it as you would for a few days until satisfied. Reliability numbers on a stat sheet are great, but how does it perform in real-world scenarios?
Network security is the backbone of modern business, and telecom providers are no different.
- How is the provider bringing video, voice, and data into your network?
- How are the various communication avenues being encrypted?
Save Time, Money, and Frustration: Axxess Networks is The Telecom Providers Customers Trust
Your business is really all that matters in this process. You must avoid any fly-by-night providers, so take this article to heart. List any sour business dealings you have had and reflect on why they didn’t work out. Use that knowledge to drive your decision forward.
Axxess Networks is a leading provider in the telecom industry with highly skilled and experienced account managers and technicians. We take pride in our outstanding customer service and support. With Axxess Networks, you receive business solutions that make a measurable difference in your operations and bottom line.
Contact us and find out how you can experience the Axxess difference in your telecommunications today.
