DEPARTMENT: Sales
REPORTS TO: Director of Sales
About Axxess Networks
Axxess Networks is a trusted leader in secure, cloud-based communication and network solutions for businesses across the United States. With over 40 years of telecom experience, we help organizations modernize how they connect, collaborate, and communicate. Our portfolio includes Unified Communications (UCaaS), Omnichannel Contact Center, Intelligent LTE Failover, and Cloud Infrastructure solutions—built for reliability, security, and scale. We serve industries where communication matters most: healthcare, education, legal, finance, and hospitality. Our mission is to empower businesses through intelligent, secure communication solutions that enhance customer experience and fuel growth.
Position Overview
The Solutions Executive is responsible for developing, managing, and growing customer relationships within Axxess’s expanding mid-market and enterprise segment. This role blends strategic account management, solution-based selling, and proactive customer engagement, working closely with our partners as required. You’ll manage an assigned portfolio of customers while prospecting new opportunities within and beyond your book of business. Success in this role means driving revenue growth through upsell, cross-sell, and new customer acquisition while delivering the exceptional experience that defines the Axxess brand.
Key Responsibilities
Account Growth & Retention
- Manage and expand a portfolio of accounts utilizing account-based marketing (ABM), existing Axxess customers, agents, and new business.
- Proactively identify opportunities to introduce new solutions (UCaaS, Contact Center, LTE Failover, AI Voice, etc.).
- Conduct quarterly business reviews (QBRs) to strengthen relationships, uncover challenges, and align technology with business goals.
- Ensure a high level of customer satisfaction, retention, and reference ability.
New Business Development
- Prospect and acquire new mid-market and enterprise customers through outbound outreach, referrals, alignment with SDR, and partner collaboration.
- Partner with Agents and MSPs to maximize growth within shared accounts.
- Lead discovery conversations, demos, and proposals to qualify and win new business.
- Ongoing pipeline generation while qualifying opportunities aligned to the ABM and ideal customer profile (ICP)
Solution Expertise & Consultative Selling
- Become a trusted advisor by understanding each client’s communication infrastructure, challenges, and future needs.
- Apply MEDDPICC approach in identifying the customers’ pain/initiative while building multiple champions and gaining access to the economic buyer.
- Articulate the value of Axxess solutions in addressing pain points such as downtime, outdated systems, compliance risks, or poor support.
- Leverage product experts and engineering teams as needed to design optimal solutions.
Collaboration & Process Execution
- Work cross-functionally with operations, provisioning, and customer success to ensure seamless deployments.
- Maintain accurate forecasts, pipeline visibility, and activity tracking in CRM.
- Contribute to market feedback and product insights to enhance the Axxess portfolio.
What Success Looks Like
- Achieves or exceeds monthly and quarterly sales and retention targets.
- Expands wallet share within the assigned customer portfolio.
- Bring in new customers through outbound and partner-led prospecting.
- Delivers measurable improvements in customer satisfaction and adoption.
- Builds long-term relationships that result in referrals and renewals.
Qualifications
- 3–5+ years of experience in B2B technology, telecom, or SaaS sales.
- Proven track record of meeting or exceeding sales targets through consultative selling.
- Experience managing full-cycle sales in mid-market or enterprise accounts.
- Strong understanding of UCaaS, CCaaS, or cloud communication solutions.
- Excellent communication, negotiation, and presentation skills.
- Ability to translate technical capabilities into business outcomes.
- Familiarity with CRM tools (HubSpot, Salesforce, or equivalent).
- Self-motivated, organized, and comfortable working both independently and collaboratively.
- MEDDPICC or similar sales methodology preferred.
Axxess Networks is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.