AxxChat Web is the AI-powered conversational assistant inside AxxOmni that automates customer interactions, triages inbound messages, collects information, triggers workflows, and escalates to a human when needed.
It is the intelligent automation layer that allows SMB and mid-market customers to deliver enterprise-level customer experience without the complexity or cost of a full CCaaS platform.
AxxChat Web is a simple tool to assist with routine web inquiries that provides a seamless customer service interface.
AxxChat Web answers common customer questions, gathers essential details like names, emails, and service information, and automatically sends confirmations and updates to keep every interaction on track.
AxxWeb Chat follows the planned chatbot → workflow → live person or ticket model by scheduling appointments, routing support requests, triggering tickets, delivering updates, and escalating to an agent when needed.
AxxChat Web engages customers across website chat, SMS threads, AxxOmni messaging channels, and customer portals.
AxxAI Assist is the intelligent automation engine of AxxOmni, giving businesses an AI-powered assistant that handles customer inquiries, triggers workflows, and seamlessly routes conversations — all without requiring agents to be online.
AxxChat Web is built for real-world SMB and mid-market needs—workflow-native, seamlessly integrated into your unified communications ecosystem, and able to escalate any conversation into live voice or video instantly without the complexity of enterprise systems.
AxxChat Web goes beyond other UCaaS providers by handling routine questions, automating customer interactions, and streamlining workflows for you—so your team saves time, responds faster, and delivers a better customer experience without needing extra tools or added complexity.
AxxChat Web gives you powerful, ready-to-use automation that other UCaaS providers don’t offer, making it easy to improve customer response times, reduce manual work, and streamline your day without needing technical expertise or additional software.
AxxChat Web is your always-on AI assistant that handles routine customer conversations, books appointments, answers questions, and routes messages — boosting productivity and freeing your team to focus on what matters.
Instantly answers common questions so customers get help without waiting.
Captures names, emails, and service details to streamline workflows and reduce manual entry.
Books appointments, routes support requests, triggers tickets, and sends updates automatically.
Hands conversations off to live agents through voice or video when needed—no lost context.
Engages customers on your website, via SMS, in AxxOmni channels, or through your customer portal.
Works seamlessly with AxxSuite and AxxOmni to add intelligence to every interaction.
“As the lead on this project…I was presented with many challenges since my technical knowledge is somewhat limited. [Axxess] really helped me to understand each part of the process and was always incredibly responsive to any questions or needs.”
“I really appreciate your help and patience getting us up and running and your thorough answers and willingness to go the extra mile working with me to get my boss sold on this system. I think we are all going to be very happy.”